Return & Refund
PRODUCT RETURNS WITHIN GREECE
You have the right to return the received product within 15 calendar days and request its replacement with another size or another product. We emphasize that the date of shipment of the returned product is considered the one indicated by the courier on the receipt, for the control of the deadline.
For returns (as in the case of change) you are charged the amount of 5 euros.
The return process is simple and is always done upon your request by email at firstname.lastname@example.org. Quickly, the change process is as follows: You send us the product to be changed with the courier working with us without any shipping costs. When we receive the product, we check if it meets the following conditions. If it meets them, we will send you the new product. The shipping cost of the new product is borne by you and is 5 euros if it is sent to you by the courier cooperating with us.
RETURNS OF PRODUCTS FROM COUNTRIES OUTSIDE GREECE
You have the right to return the product you received within 15 calendar days. For returns from abroad the transport costs of all routes are borne by the one who makes the return. It is noted that in case a refund is requested to a bank outside Greece, the final amount returned to the customer is calculated based on the value of the product at the date of purchase, minus shipping and transfer costs to a foreign bank (indicatively at € 11 to an Bank within the EU).
In any case, the returned products must be in the condition received by the customer. This means:
Do not have damage and their packaging should be the one that normally accompanies the product.
To be in excellent condition (with their factory packaging, ie box or jelly)
Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
If the above conditions are met, you are free to send it back to us for replacement. Otherwise we reserve the right not to accept the return.
It is clarified that changes are always made to the current price of the product with the extra charge listed above. In case the new product you choose has a lower price than the one you return, you are entitled to a discount coupon, worth equal to the difference that arises. Refunds for the above case are not made.
Return of Defective Products
In cases where, through proven fault of yourtshirt.gr, products of poor and defective quality were sold or by mistake in receiving the order, in the invoicing, in the shipment, damaged during transport, with poor packaging, etc. then yourtshirt.gr takes full responsibility for the replacement, the return cost (in which case it will deposit the corresponding amount of expenses in a bank account that will be indicated to it), as well as the remittance costs.
In order to determine if the product is defective you should send us by email at email@example.com photos of the product in order to be checked by the competent department of the company. If you send us the product without following the above procedure, you are fully charged all the costs of transporting the product plus what arises as well as our company reserves the right to refuse to receive it.
The terms of return remain the same as those mentioned above.
CANCELLATION OF ORDER - RIGHT OF WITHDRAWAL
It is possible to cancel your order in the following cases:
a) Before sending the product - Cancellation is possible by sending an e-mail to the email address firstname.lastname@example.org daily 09: 00-17.00 except Saturday and Sunday.
b) After receiving the product you can exercise your right to withdraw, within 15 calendar days from the day of receipt of the product.
It is clarified that in order to proceed with the return of the product, the conditions mentioned above regarding the damage of the returned products, etc. must be met.
Within 15 calendar days from the day you received the product, you have the right to return it and get your money back. Refunds are always made at the purchase price of the product on the day of purchase, less 10 euros for shipping costs (5 euros for shipping and another 5 euros for the return of the product, an amount which we do not charge our customers during delivery of the order, provided that they will not make use of the right of withdrawal). Your money will be deposited within 14 working days from the moment we receive the products to be returned and if they meet the conditions for returned products as described above.
It is reminded that a refund is made only in the case of using the right of withdrawal. In case of change with another product of lower value, you are entitled to a discount coupon equal to the resulting difference, minus 5 euros relating to the shipping costs of the change, as described in paragraph 6, "RETURNS - PRODUCT CHANGES".
In any case (including the change), if you choose any other way to return the product except the courier cooperating with us, you will be charged € 5.00 which relate to the shipping costs of your order from us to you as well as all the shipping costs of the product from you to us.